Frequently asked questions

1. Can our products be installed outdoors?

Yes, our products can be installed on a covered terrace in sunny regions, but they are not frost-resistant.

 

Where to install our products
● Covered terrace: This is the ideal place to install our products. They'll be protected from the elements, while still benefiting from sunlight.
● Other locations: Our products can also be installed in other locations, such as balconies or pergolas. However, it's important to waterproof them properly to avoid water infiltration.

 

Places to avoid :
● Locations exposed to frost: Our products are not frost-resistant. They should therefore not be installed in places where the temperature can drop below 0°C.
● Places exposed to standing water: Standing water can damage our products. It is therefore important to install them in a well-drained area.

 

Installation tips :
● Waterproofing the substrate: This is the key to preventing water infiltration and guaranteeing the longevity of your products.
● Use suitable fasteners: Make sure you use fasteners that won't rust or damage your products.
● Follow the manufacturer's instructions: Please read the manufacturer's instructions carefully before installing your products.

2. How do I place an order?

You have two options:

 

1. Buy directly from our stock:
● Check our online stock to discover the Zelliges available immediately.
● Order directly from our website.
● Your order will be shipped as soon as possible.

 

2. Order a custom-made Zellige :
● If you can't find the Zellige of your dreams in our stock, you can contact us for a made-to-measure order.
● Contact us by email, Instagram, Facebook or WhatsApp.
● Discuss your project with us and we'll give you a personalized quote.
● Once the quotation has been approved, we'll start manufacturing your custom-made Zellige.

Whatever your choice, we're here to help you find the perfect Zellige for your project.

3. What are the components of Zellige?

Zellige is composed of two main elements:
● A terracotta base: Terracotta is a natural, durable material that gives Zellige its strength and resistance.
● Enamel: Enamel is a vitreous coating that gives Zellige its color and shiny appearance.

 

It's important to note that most Zelliges are made with European-standard glazes. This means that the glazes are lead-free and therefore safe to use.

4. How to lay your Zellige?

Laying Zellige is a delicate job that requires a certain amount of know-how.

 

That's why we recommend calling in a professional to install your Zellige.

 

Here are a few reasons why it's best to call in a professional:
● Zellige is a fragile material that can easily be damaged if not installed correctly.
● Laying Zellige requires special tools and special laying techniques.
● A professional will have the experience and skills needed to guarantee impeccable installation of your Zellige.

 

If you still wish to install your Zellige yourself, we recommend that you carefully follow the manufacturer's instructions. You can also find online video tutorials that explain the various stages of Zellige installation.